We have had comments from some of our customers that they find it difficult to navigate and use our website. Here is a brief explanation of how to view and order a selection of photos.
View Your Photos
- Click on the icon denoting either a bike or car trackday, then click on the icon denoting the circuit you attended.
- Click on the date that you attended. Please note that photographs can take 48-72 hours to become available after the trackday, if there are no photos available then you can enter your enter your email address and you will be advised when they become available to view.
- Trackdays are usually split into categories/sub-categories depending on the sessions your rode in (bikes) or the colour of you car. Click on the category you want to view.
- When presented with the thumbnail images you can click on each thumbnail to view the image larger on screen and then click the image again to view it even larger. If you only want to purchase a single image you can select the product you want to purchase at the bottom of the screen and then click on "Place Order". You can use the arrows on the Control Panel to move through images one at a time or click on the category name above the image to go back to the thumbnails.
- It is your responsibility to check the photos before purchase to ensure the quality meets your expectations. Occasionally, slightly out of focus or blurry shots slip through when we are sorting and are made available for purchase.
- Photos only remain available for purchase for one month after the trackday. They are then subsequently deleted from the website and our servers.
Ordering Multiple Photos
- The easiest way to purchase multiple photographs is the "bulk order" method, to select this mode click on the black "Bulk Order" button towards the top of the screen.
- Once you have entered bulk order mode you can optionally bring all the images for that category on the screen by clicking on the word "all" just above the thumbnails.
- From the pull-down menu above the thumbnails select the product you want to order. Please note our high resolution digital image item is priced depending on how many photos you purchase. The more you purchase the lower the item price. There is nothing stopping you from adding someone elses images to your basket to go above the next threshold.
- To the left of every photos filename you will see a check box, click here for every photo you want to add to your order. When you have selected all the photos you want to purchase click on the "Purchased Checked Items" button.
- We do not offer the option to purchase RAW files.
Completing Your Order
- When you have added all the photos to your basket you want to order click the "Checkout->" button at the bottom of the page.
- If your printed photo order includes a free digital image, please ensure this is added to your cart before checkout. Discount will be applied automatically. We cannot send these to you after your order has been completed.
- Images for printed photos may be edited or cropped prior to printing. If you do not wish us to do this please put "No Edit" or "No Crop" in the comments section. Digital images are sent unedited.
- Please ensure that you double check your email address. Most failed emails are due to the incorrect email address being entered.
- Follow the instructions to make payment via your credit/debit card or PayPal account.
Receiving Your Order
- Printed photographs will be dispatched via the Royal Mail (most items) or Courier (36x24" prints) usually within 14 days of your order. You will receive an email when your photo is dispatched. If you do not receive your order, please check with your Royal Mail local delivery office before enquiring with us. In most cases the items are too large for your letterbox and they will store them for you to collect.
- Digital download images will be delivered by sending you an email with download links for each image. These emails are dispatched instantly you complete your payment. If you do not receive your email within a few minutes please check your spam/junk folder before enquiring. Some ISP's/EMail providers are particularly aggressive with their spam filters. If you are a Hotmail/Live/Outlook customer, please login via Outlook.com and check your online spam folder.
- Download links only work for a fixed amount of time, as stated on your email. If you do not download your images in time then your photos will be lost and we will not be able to offer any refunds.
- We do not recommend trying to download your photos on your smartphone as the amount of data used may lead to excessive charges from your carrier.
- If you digital image appears to be very low resolution or pixelated, you may have downloaded the thumbnail images rather than using the link to access your high resolution file.
- If you are unsatisfied with your photographs, please contact us using the email below and we will do our best to rectify the situation.
Support
- We cannot offer technical support for your computer, particularly in regard to opening or editing photographs. We can offer support on using our website if you are having difficulties.
- If you have any questions regarding your order or use of our website in the first instance please email us on photos@msv.com. A limited telephone support service is available on 01234 332400, however please be aware that we are not office based and will not always be available to take your call. Please leave a message and we will get back to you as soon as possible.